An agent does not need three screens
The dialer, the customer details, their history and the current task โ on one screen. And for the supervisor: who is talking to whom right now, and a way into the call without stopping it.
The two workstations
Agent workstation
Dialer, customer card, call history and the dial list โ without jumping between windows.
A screen that fits the role
The supervisor decides which modules each agent sees. Someone who does not need a dial list does not get one.
Live supervisor view
Who is on a call right now, with whom, and for how long โ a screen that updates itself.
Listen ยท whisper ยท barge
Listen silently, whisper to the agent without the customer hearing, or join the call when it is needed.
Wrap-up after the call
At the end the agent marks an outcome and adds a note, saved against the customer.
Transcripts beside the call
What was said in earlier calls with this customer, without listening to recordings.
Why one screen matters this much
An agent with the dialer in one window, a CRM in the second and a spreadsheet in the third spends the first seconds of every call searching. The customer hears it, and it happens dozens of times a day.
The agent workstation gathers what is needed during the call: who is calling, what happened last time, and what the task is now. Not the whole system โ only what this call requires.
And for a supervisor, the tools that genuinely help are the ones usable while it is happening. Listen to a new agent without them feeling watched, whisper an answer when they are stuck in front of a customer, or join a call that is going wrong โ instead of discussing it after the customer has hung up.
- Dialer, customer and history on one screen
- The supervisor decides what each agent sees
- Listen, whisper and barge on a live call
- Outcome and summary the moment it ends
FAQ
Does the agent know they are being monitored?+
While listening โ no. In whisper they hear only you, and the customer does not. In barge both sides hear you. These are coaching tools, and your team should know they exist.
Can the screen be tailored per agent?+
Yes. The supervisor picks which modules each agent sees, and can save a layout as the default for the whole team.
Does this replace our CRM?+
Not necessarily. There is a built-in mini-CRM for those who want one, and for teams already on a system โ connect it over the API and the agent keeps working there.
Is there anything to install?+
No. The workstation opens in a browser. For weaker machines there is also an installable dialer that takes the call load off the browser.
Give your agents one screen to work from
Open an account, add credit, and start talking โ with AI that works from minute one.
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